Manage payroll your way with expert support on demand.
Stay in control of your payroll while having Affinity’s experts on hand to guide, validate, and ensure everything runs smoothly.
Support is just a call away, whenever you need it.
Payroll can be lonely and thankless.
Despite being the backbone of your organisation’s operations, payroll often goes unnoticed - until something goes wrong. We understand how isolating it can be when the pressure is on.
Affinity’s supported payroll gives you expert guidance exactly when you need it - so you can tackle challenges with confidence, knowing you have backup just a call away.
Affinity Supported Payroll
We know that even the most capable payroll teams face moments where an extra layer of assurance can make all the difference.
Because together everyone achieves more
Everything from SaaS, plus more.
| Key Feature | Affinity Supported Payroll | Similar Supported Services |
|---|---|---|
| Allocated support person | Dedicated expert familiar with your system and needs, ready to assist. | May provide a general support team, less personalised. |
| System configuration and admin validation | Setup and validation by experts, ensuring smooth operations. | Less hands-on, often relying on the customer. |
| Ad-hoc reporting assistance | On-demand help with generating complex reports for needed insights. | Limited or standardised reporting assistance. |
| Training and ongoing help | On-demand training and support to keep team confident. | Initial training only, or ongoing support at additional cost. |
| Cost certainty | Transparent pricing – pay a fixed fee for predictability. | Costs may fluctuate with additional services. |
Implement with Confidence
Customers lead the implementation at their own pace to ensure changes are effective and tailored to their requirements. Affinity operates as a supportive partner.
Plan
Leverage our tools or integrate with your broader project strategy - our focus is on minimising costs while maximising speed.
Build
Migrate, configure, and test seamlessly while managing change, all with the support of our expert team.
Deploy
Ensure your people, processes, and platform work together perfectly, delivering on our promise of making work life easy.
Optional Transformation
Affinity works with customers to identify risk points and optimise internal processes in conjunction with system configuration.
Optional Workforce Management Implementation
Affinity can scope and implement award interpretation rules for customer testing and acceptance.
"With Affinity’s support, we finally have the perfect balance of control and expert guidance. Their help with system configuration, reporting, and ongoing support has not only saved us time but also given us the confidence that our payroll is solid and reliable. We couldn’t be happier with the service!"– HR Manager, Manufacturing BusinessConnect with an expert
Frequently asked questions
What does supported payroll include that SaaS alone does not?
Supported payroll includes dedicated access to Affinity payroll experts who understand your specific setup – your awards, your integrations, and your workforce. Rather than general platform support, you have specialists available for complex pay queries, compliance questions, and payroll events that require experienced judgment alongside system capability.
What kinds of situations would trigger a call to the Affinity support team?
Typical scenarios include managing an EBA negotiation's impact on pay, resolving a complex termination payment, navigating an audit query, interpreting an unusual Holidays Act scenario, or onboarding a new workforce segment with different entitlements. The support model is designed for complexity, not just technical troubleshooting.
Is the Affinity support team based in Australia or New Zealand?
Yes. Affinity's payroll experts are based in Australia and New Zealand and work in your time zone. This is relevant not just for availability, but for the expertise they bring – local practitioners who know Modern Awards, EBAs, and the Holidays Act in practice, not in theory.
How does supported payroll handle compliance with Modern Awards and the Holidays Act?
The Affinity platform handles award and agreement interpretation natively, and the support team provides expertise to validate edge cases, interpret changes, and advise on compliance when the rules are ambiguous. For Holidays Act compliance in New Zealand, this is particularly valuable given the complexity of leave liability calculations.
Can we adjust the level of support over time?
Yes. Because all Affinity delivery models run on the same platform, you can move between SaaS, Supported, and Fully Managed as your team's needs change – without migrating to a different system. Support scope can be adjusted at contract renewal.
How does supported payroll differ from fully managed payroll?
In the Supported model, your team runs payroll and the Affinity experts are available as specialists when needed. In Fully Managed, Affinity's team runs the payroll process on your behalf. The distinction is ownership: Supported keeps your team in control; Fully Managed transfers day-to-day operational responsibility to Affinity.
More questions? See our full FAQ
Other Solutions
Our solutions scale with your business, making us the essential partner for efficient payroll management.
SaaS
Do payroll yourself
Manage payroll in-house while retaining full control over the process, with Affinity’s SaaS solution.
Explore SaaSFully Managed
We do your payroll for you
Everything from Supported + Dedicated payroll managers, payroll processing, 3rd party payments, and employee support.
Explore Fully Managed Payroll